House of Surkh

General Information

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.

If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you. If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost.

We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service. We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing, tracking and keeping the shipping receipts for your records.

What is your return/exchange policy?

We will refund you the full amount or provide free of cost replacement of the product within Seven (7) working days after the product has been delivered, in case if you have; received item(s) in damaged or mutilated condition or; received an item(s) that is different from the item(s) that you have ordered with us. Conditions for Return

All our products and handpicked from selected brands or boutique stores. We ensure provide our customers with best quality products available in the market.