Return & Exchange Policy

RETURN & EXCHANGE POLICY

What is your return/exchange policy?

We will refund you the full amount or provide free of cost replacement of the product within Seven (7) working days after the product has been delivered, in case if you have;

  1. received item(s) in damaged or mutilated condition or;
  2. received an item(s) that is different from the item(s) that you have ordered with us.

Conditions for Return

  1. You must initiate a return request within 7 days of receiving your product.
  2. The item must be unused, in its original packaging, and in the same condition that you received it.
  3. An unpacking video must be recorded without pause/cut and it must be shared with our sales/support team to claim refund/ exchange for issues that may occur due to item(s) received in damaged conditions or if that is the item(s) that you have ordered with us.
  1. All items must be in their original condition, folded neatly in their polybag with all hang tags, ribbon and labels attached. You may be charged a pressing fee if the item returned is wrinkled beyond normal packing and shipping standards. The returned garment(s) for the purpose of exchange must be unworn – free of perfume, pet hair, smoke, make-up, etc. You may be charged a deodorizing and cleaning fee which will be subtracted from your credit.
  1. Any items returned in any condition other than their original sent condition will not be eligible for credit, or exchange.
  1. If you were shipped the wrong garment and/or size (base on the printed invoice that was emailed to you) we will correct it and pay for the return and re-delivery shipment.
  1. The exchange depends on the availability of the merchandise requested by you, in case if the requested merchandise is not available we will send you a credit note with the same amount in the form of cash back that you can redeem/en-cash part or full of it in your next purchase.
  1. Moher Fashions will accept merchandise to be returned for credit, provided it meets the above-mentioned guidelines. You will not be credited for shipping charges paid on the original order if any.
  1. Please save the invoice received with your package, as this is your receipt.

 

Disclaimer: We work with photographers and programmers to obtain the correct color, however; the original color may differ from the displayed/shared images may look dark/light/bright due to the difference in your display screen resolutions.

Products that are hand blocked/dyed fabric may tend to bleed color. Please see the wash care instructions carefully. Excessive sweat may also bleeds color without wash.

EXCHANGE

  1. Create a Return Request:

    • Contact our customer service team to initiate a return request for an exchange within 7 working days of receiving your original order. You can reach us at hello@moher.in

  2. Return Shipment:

    • Pack the item securely in its original packaging.
    • Ship the item to the address provided by our customer service team.
    • Please ensure the return shipment is sent within 7 days of receiving your original order.

  3. Quality Control Inspection:

    • Upon receiving the return shipment in our warehouse, our Quality Control (QC) team will inspect the products to ensure they are in their original condition.

  4. Store Credit Issuance:

    • Based on the report from our QC team confirming the items are in original condition, we will issue you store credit equivalent to the amount you paid for the returned item(s).
    • You can use this store credit to purchase a new product with us, including the correct size you need.

  5. Exchange Process Completion:

    • Once your store credit is issued, you can proceed to place a new order for the desired product size using the store credit.

Notes:

  • Store credit issued is non-transferable and can only be used for purchases on our website.
  • The exchange process is subject to the item(s) meeting our return policy conditions regarding unused, original packaging, and within the specified timeframe.

EXCEPTIONS

Some items may not be eligible for return or exchange due to hygiene reasons or manufacturer restrictions. Please check the product description or contact us for more information.

REFUND

  1. We will process the refund after receipt of the product by Moher Fashions Private Limited.
  1. Refund will be processed based on the mode of payment of the order.
  1. Return courier charge of maximum ₹150/- will only be refunded to you if courier payment receipt is provided.
  1. Recommended to refund the amount as store credit which you can use for your next purchase.
  1. As per customer request orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
  1. Orders paid by net banking/COD accounts will be credited back to bank account.

 

What should I do if a garment is missing (was not shipped) but it is clearly on my packing and invoice slip?

Please check your order when delivered. Do not accept any damaged or open packets. Tally the contents to the packing list before signing the POD (Proof of delivery). Claims for missing garments from your invoice/packing slip must be made within 48 hours of delivery.

Claims should be made via email or phone. Returns and exchanges take approximately 2 weeks for processing. We appreciate your patience.